Terms of Service

Last updated: October 8, 2026

These terms are an agreement between Matthew Bibbee dba PayWhenBooked ("PayWhenBooked," "we") and the business that signs up ("you"). By using the service, you agree to them.

1. The service

PayWhenBooked answers calls your business misses: when an unanswered call forwards to your PayWhenBooked number, we play a short message, text the caller, use an automated assistant to collect job details, and send you the lead by text. The service is for businesses only.

2. Pricing and billing

• Introductory pricing: $1 per month for your first 3 months, starting the day your texting goes live after carrier approval.
• Regular pricing: $19 per month after the introductory period.
• Booked-job fee: $25 for each lead you mark as booked, starting on day one, including during the introductory months. A lead counts as booked when you reply BOOKED to its lead alert or mark it booked another way we provide.
• Billing: we bill monthly to the payment method on file. Each bill lists the lead numbers you marked as booked. If you believe a lead was marked in error, tell us within 30 days of the bill and we'll correct it.
• Taxes: prices don't include any taxes that apply.
• Price changes: we'll give you at least 30 days' notice before changing your prices.

3. Month to month and cancellation

There's no contract term. You can cancel anytime by emailing hello@paywhenbooked.com or texting (480) 930-1524. Cancellation takes effect at the end of the current billing month, and there's no cancellation fee. Booked-job fees for leads marked before cancellation are still owed. Turn off call forwarding on your line when you cancel.

4. Setup and carrier approval

US carriers require each business to register before sending business texts. You agree to give us accurate information for that registration, including your legal business name, EIN, and address. Approval timing is controlled by carriers and our messaging provider, not by us.

5. Your responsibilities

• Keep the information you give us accurate.
• Use the service only to respond to people who call your business, and only lawfully.
• Follow up with leads yourself; PayWhenBooked collects details but doesn't book jobs on your calendar unless we've agreed in writing.
• Don't ask us to text anyone who hasn't called you.

6. Automated messages

Messages to your callers are written by an automated assistant, identify themselves as automated, and use your business name. The assistant won't quote prices or promise arrival times. We can't guarantee every message will be perfect or every caller will reply.

7. No guarantee of results

We don't guarantee any number of leads, booked jobs, or revenue.

8. Availability

We work to keep the service running but don't guarantee it will be uninterrupted. Phone carriers, our messaging provider, and your phone settings can affect delivery.

9. Limitation of liability

To the extent the law allows, PayWhenBooked isn't liable for indirect or consequential losses, including lost profits or lost jobs, and our total liability is limited to the amount you paid us in the 3 months before the claim.

10. Termination

We may suspend or end service if you don't pay, misuse the service, or if a carrier or our messaging provider requires it.

11. Privacy

Our Privacy Policy and SMS Terms are part of these terms.

12. Governing law

These terms are governed by the laws of the State of Arizona.

13. Changes

We may update these terms and will notify you by email at least 30 days before changes take effect.

14. Assignment

We may assign or transfer these terms, and your account, to an affiliate or to a buyer of all or part of our business, including through a merger, sale of assets, or change of ownership, and we'll notify you when that happens. You may not assign these terms without our written consent.

Contact

Matthew Bibbee dba PayWhenBooked · 7701 W Saint John Rd, Glendale, AZ 85308 · hello@paywhenbooked.com · (480) 930-1524