Privacy Policy
Last updated: October 8, 2026
Matthew Bibbee ("PayWhenBooked," "we," "us") provides an automated text-back service for home service businesses. This policy explains what information we collect, how we use it, and your choices.
Information we collect
- From businesses that sign up or contact us: name, business name, phone number, email address, business address, EIN and other details needed to register business texting with phone carriers, and billing details processed by our payment provider.
- From people who call our customers' businesses: when a call to a customer's business goes unanswered, we receive the caller's phone number and the text messages they exchange with that business's automated assistant, including details they choose to share, such as their name, service address, and what they need help with. We collect this on behalf of that business, to deliver the lead to them.
- From visitors to our website and email subscribers: information you enter in our forms, such as your name and email address.
How we use information
- To provide the service: sending text messages, delivering leads to businesses, and keeping records of conversations and booked jobs.
- To bill customers and provide support.
- To send emails you signed up for, such as our free guide. You can unsubscribe at any time.
- To comply with law and carrier rules, and to prevent abuse.
Text messaging and mobile information
Mobile information, including phone numbers and text message opt-in consent, will not be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent will not be shared or sold to third parties. Reply STOP to any text to opt out, or HELP for help.
Who we share information with
We don't sell personal information. We share it only as needed to run the service:
- The business you contacted, which receives the lead details from your conversation.
- Service providers that work on our behalf: Twilio for text messages and calls, Anthropic for generating message replies when AI is enabled, Stripe for payments, Kit for email, and Netlify for website hosting.
- When required by law, or to protect rights and safety.
How long we keep information
We keep conversation and lead records for 24 months after the last activity, and billing records as long as required for tax and accounting purposes, then delete them.
Security
We use reasonable safeguards, such as encrypted connections and access controls, to protect information. No system is perfectly secure.
Your choices
- Texts: reply STOP to stop messages from a number.
- Email: use the unsubscribe link in any email.
- Access or deletion: email hello@paywhenbooked.com to ask what we hold about you or to request deletion. If your information came from a call to one of our customers, we may refer you to that business.
Children
The service is for businesses and isn't directed to children under 13.
Changes
We'll post any changes here and update the date above.
Contact
Matthew Bibbee dba PayWhenBooked · 7701 W Saint John Rd, Glendale, AZ 85308 · hello@paywhenbooked.com · (480) 930-1524